1. Account & Login

• Q: How do I register for an account?

  A: Click the “Sign Up” button in the upper right corner of the homepage. You can quickly complete registration using your mobile phone number or email address.

• Q: What should I do if I forgot my password?

  A: On the login page, click “Forgot Password.” Follow the instructions to verify your identity, and you can then reset your password.

• Q: How is account security ensured?

  A: We employ multiple measures including encrypted storage and two-factor authentication to protect your information security.

2. Services & Features

• Q: What are your main services?

  A: We offer products such as games and related peripherals, digital products, and other services. For details, please visit the [Product Introduction] page.

• Q: What should I do if I encounter issues while using a feature?

  A: Please first check the relevant operation guide, or contact customer service via the contact information at the bottom of this page.

• Q: How are service fees calculated?

  A: Specific fees depend on the service plan you select. You can view the details on the [Pricing] page.

3. Payment & Orders

• Q: What payment methods are supported?

  A: We currently support mainstream payment methods including credit cards, local payment methods, cryptocurrency, Alipay, WeChat Pay, and UnionPay.

• Q: Can an order be canceled or modified?

  A: You can cancel or modify your order in the [My Orders] section while the order status is “Pending.”

• Q: How do I request a refund?

  A: For orders that meet the refund conditions, you can submit a refund request on the order details page. Customer service will process it within 1-3 business days.

4. Other Questions

• Q: How can I contact customer service?

  A: You can reach us via online customer service (during business hours) or our customer service email at service@kitokito-eth.com.